Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed.

Total Delivery Time = Processing/Tailoring Time + Shipping Time
Processing/Tailoring Time
The processing time for Prom, Evening, Homecoming & Special Occasion Dresses is 12-15 days, while Wedding Dresses require 14-17 days for processing.

In the case of orders containing multiple items, all products will be shipped together, and the total processing/tailoring time will be determined by the item with the longest processing/tailoring time.

Please note that for "Ship In 48 hrs" products, there may be occasional delays in fulfilling the promise of shipping within 48 hours. We kindly ask for your understanding in case this situation affects the estimated arrival time of your order.

Notice:

The mentioned timeframe for shipping applies to business days only. During major holidays, there may be an increase in airport freight, leading to potential transportation delays. If you require your order urgently, kindly contact us in advance and provide the required date. We will make every effort to prioritize your request and arrange prompt delivery.

Before your order is dispatched, we will process your orders and subject them to strict quality control tests on all items. As a result, the total delivery time may vary from the individual shipping time.

Shipping Time & Charges

The package will typically take approximately 5-8 working days to reach your destination from our factories. The exact shipping time depends on the standard of the chosen shipping company (UPS, DHL, TNT, FedEx, etc.) and the shipping method you have selected.

Shipping Fees are determined based on the total weight of your order and the destination country for the dresses.

Available Countries/Regions: Worldwide Shipping. (The main shipping countries are the United States, Canada, the United Kingdom, France, Italy, Spain, and Australia)

Shipping time depends on the shipping method you selected.

Standard Shipping (5-8 business days)

The Standard shipping fee from $15.99.

Express Shipping (3-6 business days)

The Express shipping fee from $24.99

Customers are responsible for the shipping and customs duties incurred when purchasing fitems; all charges are collected by a third-party shipping company.For detailed information on customs duties please see Customs & Import Tax

Specific processing time depends on the items. The delivery time of accessories, swatches, and some items depends on our inventory and they can be shipped within 24 hours when we have sufficient stock. We will process your order within 24 hours and inform our tailors to start making dresses for you. Therefore, if you want to cancel the order, please contact us within 24 hours, and we will charge for cancellation of the order for more than 24 hours because the fabric used in the dress has been cut. For a detailed cancellation policy, please refer to our Return & Refund page.

Once your order is dispatched, you will receive an email with instructions on how to track your order online.

Notice:

We cannot be held responsible for any delays or delivery failures if we are unable to access the delivery address or due to circumstances beyond our reasonable control.