To make sure every order will work for you and come as expected, we will always send you the confirmation email to double confirm the order, you are still allowed to tell us your requirements of the order in certain time. In order to make the order arrive by schedule, orders will be processed after confirmation or no query submitted in 12 hours from the confirmation email. Please understand that orders once been processed are not easily or possible to amend due to schedule, material and tailoring cost .

After placing your order, log in to My Account to check its status. You'll find updates on processing, shipping, and delivery. For any questions, contact us via email or online chat. We're here to provide excellent service.

We have tried the best to make most dresses in reasonable and affordable price. To make every girl will have their flattering styles on their event, we are glad to do a deal on the bulk orders according to the amount and quantity. For more discount details, please contact our online assistant or email us.

In your account, you can check your order status under "My Order." If you have any inquiries about your order after receiving it, you can submit a ticket, and our service team will respond within 24 hours.

Ensuring the security of our customers' information is of utmost importance to us. We have undergone verification by International Bank Validation System and Paypal, and we strictly adhere to their terms and policies. Rest assured, your shopping experience here is safeguarded and you can shop with confidence knowing that your information is protected.

We believe that every customer will enjoy the safe and convenient shopping here, as we provide the most popular payment option, Paypal, Credit Card/Debit Card. But unluckily if your payment is declined, don’t worry, we have got you here. That is because of the restriction from the bank system, there are many factors take effect, such as cards used another place, frequently used recently, etc. You will just need to use another card or make a call to ask your bank to lift that restriction and try again.

Please fill in the coupon in coupon code box which displayed in the Checkout page, and then apply it. No matter your registered coupons or negotiated coupons from sales assistant can be used there.

We accept a wide range of credit and debit cards for payment, including Visa, MasterCard, AMEX, and more. Making payments is convenient and hassle-free on our platform.

We promise safe and efficient door-to-door delivery for every order. Typically, it takes about 5 days from dispatch to reach your house. However, please understand that factors like holidays, adverse weather conditions, or other unforeseen events may affect the delivery schedule and the estimated arrival date.

You can modify the shipping address before the order enters the delivery stage. Depending on the destination and local policies, there might be additional shipping costs and customs duties. Feel free to check with our online assistant or your local department for more information.

After the first arrival tempt failed, you will be able to find your local express service contacts in our delivery failed email, and ask them to arrange another delivery in the other day which seems convenient to you. Please noted that if you are out of contact or out of reach during several tempt delivery, there may be additional charge for re-delivery. For parcel returned to us or destroyed by express service due to customers long term no response can not be concluded as our fault.

Our products support global shipping. Whether you are in the United States or any other country around the world, we can accurately deliver goods to your home.

Yes, you can return the dress and receive a refund if there is any issue with the dress you received.

Upon receiving the returned dress, we will process the refund. Typically, you can expect to receive the refund within 2-5 days.

Please contact our service team to obtain a return form before sending back the items. Do not return the dress to the address mentioned on the parcel.

Absolutely! We offer dresses and gowns in every size and color listed on our website, including personalized sizes. Our experienced salon tailors can handle large quantities for your big party, so there's no need to worry about stock availability.

If you need any alterations to be done to the product you can describe it in the special requirements field e.g. the dress has no straps, but you would like to have straps, then we can arrange that, we can provide alterations for all dresses to a certain extent.

If you have got a design in mind or see some fantastic dresses other resources, please let us know, just show us the pictures, we will check with our skilled tailors and provide you quotation

We understand the importance of a perfectly fitted dress. To ensure a great fit, please select your size according to the size chart or provide us with your exact measurements when placing your order. Colors may appear slightly different due to monitor settings, photography lighting, and surroundings. We recommend ordering fabric swatches from our site to help you make the best decision.

To reset your password, follow the "Forgotten Password" instructions. For security reasons, we cannot email your password directly. Instead, you will receive a reset link via email. Click on the link to reset your password. If you don't receive the email, please contact us, and our technology department will manually reset it for you.

You can place an order as a guest, but having an account offers added benefits. It makes order tracking, saving frequent addresses, and submitting tickets easier. Creating an account only takes a minute, so feel free to sign up